Marketing / Webshop Sales

Main duties / key accountabilities

Webshop sales & administration:

• Manage and monitor daily online orders, undelivered orders, invoices, credit notes, refunds, exchanges, customer emails/requirements.
• Stock handling – guarantee that sufficient products are on stock.
• Answering incoming calls from prospects & customers, ask questions to understand customer’s requirements
• Provide information about product’s features, prices etc. and present their benefits.
• Persuade the customer to buy by demonstrating how products meet their needs.
• Keep records of calls, sales and useful information.
• Create sales reports.
• Calling customers & prospects to sell company products.
• Create phone directory targeted lists.
• Maintaining high & continuous product knowledge.
• Track traffic and sales performance throughout the whole website amending where necessary to increase sales.
• Close collaboration with field salesmen, accounting department, warehouse manager & order processing department.
• Responsible for webshop content, review & update.
• Update SAP & C4C in daily bases.
• Communicate directly with clients for webshop marketing campaigns

 Marketing tasks:

• Support marketing Manager in organizing various projects.
• Web-site renewal and maintenance.
• Mailing lists maintenance & Direct mails preparation & send-out.
• Social Media understanding and use.
• Preparation, participation and coordination fairs, conferences & in-house events.
• Assist in the creation of marketing literature (brochures, leaflets, business cards etc), using various tools.
• Assist in the creation of marketing reports.
• Communicate directly with clients for marketing campaigns.
• Translation of press releases, leaflets, brochures and articles for publication in trade press, as well as other material originating from our HQ.
• Create & Editing Presentations for conferences, fairs & internal use.

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Marketing Manager. 

Core Competencies:

• Online affinity
• Strong coordination skills
• Creativity to develop the shop and make it successful
• Strong communication skills
• Good organizational skills
• Results orientation
• Strong sense of ownership

Requirements:

• Good understanding of sales principles
• Demonstrable ability to multi-task and adhere to deadlines
• Well-organized with a customer-oriented approach
• Excellent knowledge of MS Office, computer software and online applications (CRM tools, Online analytics, Google Adwords etc.)
• Exquisite communication and people skills
• High verbal and written communication skills in English and Greek

 Please send us you CV at: humanresources@jungheinrich.gr using the email title: Marketing / Webshop Sales.